Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (phone number, email, address)
• Service location and property details
• Description of pest or wildlife issues
• Communication preferences

2. How We Use Your Information

We use your information to:

• Connect you with qualified service providers
• Facilitate service appointments and communication
• Improve our referral services
• Send service-related communications
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Service providers in our network who can assist with your needs
• Third-party service partners for operational purposes
• Legal authorities when required by law

We do not sell your personal information to third parties.

4. Communication Consent

By providing your phone number, you consent to receive communications from CritterEX and our service partners via:

• Live phone calls
• Auto-dialed calls
• Pre-recorded messages
• SMS text messages

Standard message and data rates may apply. You may opt out at any time.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of communications
• Withdraw consent for data processing

8. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, analyze usage patterns, and provide relevant content.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on our website with an updated effective date.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at (833) 516-1107.

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